Support Services Analyst III at Nautilus Nigeria Engineering and Construction Limited

Nautilus Nigeria Engineering and Construction Limited (NNEC) provides top-tier engineering and project support services to the oil and gas sector. The company specializes in conceptual design, front-end engineering, detailed engineering work, and production of “as-built” drawings for oil and gas facilities. NNEC also offers QA/QC services and technical support across major projects, backed by years of industry experience and globally recognized expertise.

Job Details

Job Title: Support Services Analyst III
Job Type: Full-Time (Onsite)
Location: Lagos
Qualification: BA/BSc/HND, MBA/MSc/MA
Experience: 15 – 25 years
Industry: Oil & Gas / ICT
Field: ICT / Computer

Role Overview

The Support Services Analyst III will provide high-level technical, analytical, and operational support for enterprise systems, network infrastructure, and desktop environments. The role requires an expert who can troubleshoot complex issues, oversee hardware and software installations, manage IT inventories, and ensure seamless day-to-day system performance. The ideal candidate is highly skilled, works with minimal supervision, and brings deep technical knowledge and experience in IT systems within an engineering-focused environment.

Key Responsibilities

• Diagnose, identify, and resolve technical issues across enterprise, client/server, and desktop environments.
• Install, configure, and upgrade hardware and software components.
• Monitor system performance and collect relevant operational data.
• Maintain accurate inventory records of all IT hardware and software assets.
• Manage lifecycle tracking of IT equipment and software licenses.
• Ensure consistent uptime for computer systems and networks.
• Provide expert technical support and professional guidance when needed.
• Deliver excellent customer service and support to all internal stakeholders.

Qualifications and Skills

• BA/BSc/HND in a relevant field; a Master’s degree (MBA/MSc/MA) is an added advantage.
• 15–25 years of hands-on experience in IT system operations and support.
• Strong knowledge of PCs, network devices, operating systems, and communication protocols.
• Proficiency in system installation, configuration, and troubleshooting.
• Outstanding communication and customer service skills.
• Professional IT certifications are an added advantage.

Salary

Not specified

How to Apply

Interested and qualified candidates should send their CV using the job title “Support Services Analyst III” as the subject of your email.