Team Manager (Merchant Lending) at FairMoney

FairMoney is a fast-growing digital lending platform in Nigeria. Since 2020, we have expanded our operations significantly, disbursing more loans than many competitors and successfully closing a $42 million Series B Equity round. Our Capital Markets team continues to drive an ambitious local currency debt fundraising programme, offering innovative solutions to investors and strengthening our position as a trusted fintech partner.

Position Overview

Key Responsibilities

• Drive merchant acquisition initiatives in priority sectors such as transportation, travel agencies, luxury bus operators, logistics, courier services and ride-sharing platforms including Bolt and Uber.
• Build strong relationships with top merchants and key decision-makers in targeted industries.
• Manage and mentor a team of Key Account Managers responsible for onboarding and managing large merchants.
• Use an extensive network to identify opportunities, understand merchant needs and promote the organisation’s solutions.
• Participate actively in industry events to strengthen relationships and stay informed about sector trends and challenges.
• Collaborate with major associations in the targeted verticals to support merchant acquisition and enhance industry partnerships.
• Maintain relationships with key accounts, ensuring satisfaction and addressing concerns promptly.
• Resolve merchant complaints in a timely manner to maintain high customer satisfaction.
• Expand networks within assigned verticals to identify new acquisition opportunities.
• Develop deep product knowledge to effectively communicate value propositions to merchants and guide your team.

Requirements

• Bachelor’s Degree in Sales, Marketing or a related field.
• 8–10 years’ experience in Merchant Business within fintech or a commercial bank, focusing on large merchants.
• Excellent communication and interpersonal skills.
• Proven success in key account management, preferably in the fintech sector.
• Experience managing high-performing sales teams.
• Flexible, results-oriented and self-motivated with a strong work ethic.
• Ability to work independently to achieve and exceed sales targets.
• Previous customer service experience is an added advantage.

Benefits

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training and Development Opportunities

Application Closing Date

Not Specified

Recruitment Process

• Initial 30-minute screening call with a member of the recruitment team.
• Technical interview with the hiring manager lasting 30 to 60 minutes.