Telesales Trainee at Vitalvida

Vitalvida is an eCommerce company committed to providing customers with an exceptional online shopping experience. We offer a wide range of products designed to meet everyday needs while ensuring fast service and customer satisfaction.

Job Details

Job Title: Telesales Trainee
Location: Lagos (On-site at Yaba)
Employment Type: Full-time
Start Date: Immediate

Role Overview

This traineeship offers more than just work experience — it is a practical introduction to sales and customer engagement. As a Telesales Trainee at Vitalvida, you will handle real customer interactions, confirm orders, and play an active role in ensuring nationwide deliveries. The position is ideal for individuals who want to grow in sales, develop confidence, and learn how to manage customer relationships in a fast-paced eCommerce environment.

Key Responsibilities

• Call and confirm Pay-on-Delivery (POD) orders placed through the company’s website
• Persuade customers to complete their orders confidently and promptly
• Accurately record all calls and customer details in the company’s CRM system
• Submit daily reports at 12 PM and 4 PM without delay
• Follow up on deferred deliveries until successful payment and delivery are completed
• Collaborate with the Accounting, Logistics, and Inventory teams to ensure all confirmed orders are delivered and documented
• Share feedback and insights that can help improve sales, product quality, and delivery processes

Qualifications and Skills

• NCE, OND, HND, or Bachelor’s Degree in any relevant field
• Strong communication and persuasion skills
• Excellent time management and attention to detail
• Willingness to learn and take ownership of assigned tasks
• Consistent, focused, and goal-oriented attitude
• Passion for sales and customer service

Mindset for Success

• Take responsibility and stay accountable
• Show up early, stay focused, and complete tasks on time
• Be eager to learn and disciplined in performance
• Treat the traineeship as a real career opportunity, not a side hustle
• Value teamwork, growth, and personal improvement

Work Schedule

• Monday to Friday, 8 AM – 5 PM (On-site at Yaba, Lagos)

Salary and Benefits

Monthly Salary: ₦250,000
Performance Bonus: Weekly bonuses based on successful paid deliveries
Duration: 3 months, with the possibility of full-time employment for high performers

What You’ll Gain

• Opportunity for fast career growth into roles such as Sales Executive, Team Lead, or Operations Associate within 3–6 months
• Direct mentorship from experienced professionals in sales and operations
• Performance-based rewards that reflect your results
• Hands-on experience in telesales, CRM management, and persuasive communication
• A platform to build real business skills and credibility in a results-driven environment

Application Steps:

1. Upload your updated CV
2. Answer real-world scenario questions
3. Record a short (30–60 seconds) voice or video pitch