Telkom offers a variety of products and services to its mobile users, including subscription services that provide valuable content. However, some customers may wish to unsubscribe from these services for various reasons, such as receiving too many notifications or unwanted SMS, or having their airtime consumed automatically due to auto-renewal. If you are experiencing these issues, this guide will help you cancel subscriptions on Telkom completely.
This article will explain three methods to cancel subscriptions on Telkom. By following these steps, you will be able to stop any service you no longer need on your phone. But first, it is essential to identify which service is charging you so you can effectively tackle it.
Understanding Telkom Subscription Services
Telkom’s subscription services include those provided by Wireless Application Service Providers (WASP) and other content providers. These services often result in unsolicited airtime changes for subscribers. WASP services are usually delivered through third-party companies and include SMS or MMS content such as news updates, ringtones, and horoscopes. Additionally, some non-third-party subscriptions, like data bundles, can also result in unsolicited airtime changes due to auto-renewals.
Common Telkom Subscription Services
| Service Type | Description | Examples |
|---|---|---|
| Wireless Application Service Providers (WASP) | Third-party services that deliver content via SMS or MMS. | News updates, ringtones, horoscopes |
| Data Bundles | Telkom’s own services that can auto-renew. | Internet data packages |
Methods to Cancel Subscriptions on Telkom
There are three primary methods to cancel subscriptions on your Telkom line: using a USSD code, the Telkom Mobile App, and contacting customer care. Each method is straightforward and effective.
1. Cancel Subscriptions on Telkom Using USSD Code
For South African Subscribers
If you are a Telkom subscriber in South Africa, follow these steps to cancel subscriptions using a USSD code:
- Dial 180 and press send.
- A pop-up menu will appear on your screen.
- Navigate through the menu and reply accordingly to unsubscribe from all unwanted services.
This method allows you to unsubscribe from services that are depleting your airtime.
For Kenyan Subscribers
If you are a Telkom subscriber in Kenya, follow these steps to cancel subscriptions using a USSD code:
- Dial *544# and press send.
- You will be able to manage data bundle auto-renewals and content services through the menu options.
2. Cancel Subscriptions on Telkom Using the Telkom Mobile App
The Telkom mobile app provides a convenient way to manage active services on your line. Here’s how to use the app to cancel subscriptions:
- Launch and Log Into the App:
- Open the Telkom mobile app and log in to your account.
- Manage WASP Services:
- Navigate to My Products > Manage > Protect Your Mobile Number and set it to “On.” This will block all WASP services.
- Manage Content Subscriptions:
- Go to My Products > Subscriptions > Content Services.
- From the list displayed, you can unsubscribe from the services you do not want.
3. Contacting Telkom Customer Care
If the above methods do not resolve your issue, you can always contact Telkom customer care for further assistance.
For South African Subscribers
- Call 081180 to discuss any active service on your line.
For Kenyan Subscribers
- Call 100 to contact customer care about the cancellation of subscription services.
Table of Methods for Cancelling Telkom Subscriptions
| Method | Steps for South Africa | Steps for Kenya |
|---|---|---|
| USSD Code | Dial 180, navigate the menu to unsubscribe | Dial *544#, navigate the menu to unsubscribe |
| Telkom Mobile App | Log in, navigate to Manage/Protect Your Number, unsubscribe from Content Services | Log in, navigate to Manage/Protect Your Number, unsubscribe from Content Services |
| Customer Care | Call 081180 | Call 100 |
In conclusion, If you found this article helpful, please share it with other Telkom users who might be facing similar issues.