Customer Service Officer / Administrator At Excel and Grace Consulting

Excel and Grace Consulting is a trusted name in Nigeria’s financial and business consulting space. With a team of experienced professionals across Human Capital Development, Business Development, Accounting, Operations Management, Project Management, Banking, Marketing, and Brand Development, we deliver reliable advisory solutions to individuals and organizations.

We are currently looking for a skilled and motivated Customer Service Officer / Administrator to join our growing team.

Location: Lekki, Lagos

Employment Type: Full-time

Job Overview

As a Customer Service Officer / Administrator, you will play a vital role in ensuring our clients receive exceptional service while also supporting day-to-day administrative operations. This role requires someone with excellent communication, organizational, and multitasking abilities to help maintain smooth office workflows.

Key Responsibilities

Customer Service Duties:

• Act as the first point of contact for clients via phone, email, or in person
• Address inquiries and resolve customer issues efficiently and professionally
• Provide detailed product or service information to clients
• Manage customer records, update account details, and schedule appointments
• Follow up with customers to ensure satisfaction
• Handle complaints, escalate when necessary, and ensure timely resolutions

Administrative Duties:

• Carry out general office tasks such as data entry, filing, and photocopying
• Organize and maintain physical and digital documents
• Prepare professional reports, presentations, and correspondence
• Coordinate meetings, appointments, and travel plans
• Maintain office supplies and assist in managing office operations
• Support team members with administrative tasks
• Help prepare regular internal reports

Requirements

• BSc or HND in any relevant field
• Minimum of 2 years experience in customer service or administrative support
• Excellent written and verbal communication skills
• Strong interpersonal and relationship-building skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Well-organized and able to handle multiple tasks simultaneously
• Attention to detail and accuracy
• Ability to work independently and collaboratively
• Problem-solving skills and ability to manage challenging situations
• Comfortable using standard office equipment

Salary

₦150,000 per month

How to Apply

Interested and qualified candidates should send their CV using Customer service/Admin-Lekki as the subject line.