Customer Service Officer at Dangote Industries Limited

Dangote Industries Limited is seeking a Customer Service Officer to join its service team in Lagos. This position plays a key role in maintaining a positive customer experience by providing timely assistance, resolving inquiries, and ensuring customers receive the support they need. The ideal candidate will be detail-oriented, proactive, and capable of handling both routine and technical requests with professionalism and empathy.

Location: DIL Headquarters, Lagos
Company: Dangote Industries Limited

Job Summary

The Customer Support Officer will be responsible for delivering efficient and reliable support to customers through multiple service channels. This includes resolving general inquiries, conducting initial investigations for more complex issues, and ensuring every interaction reflects the company’s commitment to quality service and responsiveness.

Key Responsibilities

• Manage and resolve service requests escalated from the Call Center within the expected timelines.
• Provide clear and helpful guidance to customers on how to use the company’s mobile app and customer service portal.
• Conduct first-level investigations by gathering relevant details and documents before escalating issues to the appropriate departments.
• Record all customer interactions, updates, and resolutions in the CRM system for accurate tracking and reporting.
• Support continuous improvement efforts by identifying recurring issues and suggesting process enhancements.

Qualifications and Experience

• Bachelor’s degree (BSc) or its equivalent in any relevant field.
• 1 to 3 years of experience in a customer service or technical support position.
• Strong verbal and written communication skills.
• Excellent problem-solving and interpersonal abilities.
• Ability to explain technical information in clear, simple terms for users.
• Proficiency in CRM tools and common office software such as Microsoft Office Suite.