ABB
ABB is a global leader in engineering, driving innovation and sustainability across industries. With over 130 years of excellence, we integrate software with electrification, robotics, automation, and motion technologies to enhance efficiency and performance. Our team of 110,000 professionals across 100+ countries is committed to transforming society and industry for a better future.
Job Title: Field Service Engineer
Location: Lagos
Job Type: Full-Time
Reports To: Service Team Lead
Your Role and Responsibilities
As a Field Service Engineer at ABB, you will play a key role in delivering high-quality service solutions that meet our customers’ needs while ensuring adherence to ABB’s safety and quality standards.
Key Responsibilities:
- Execute service tasks of low to medium complexity, following ABB’s processes, safety, and quality guidelines.
- Provide technical support and expertise in troubleshooting and resolving technical challenges, both remotely and on-site.
- Collaborate with customers and ABB teams to understand service needs and identify business opportunities.
- Participate in maintenance meetings, provide suggestions for product and quality improvements, and share insights with management.
- Prepare and submit technical documents and reports for project contracts, ensuring accurate documentation.
- Coordinate and supervise internal and external technicians, assigning tasks based on service requirements.
- Oversee project teams and contractors at work sites, monitoring performance and ensuring compliance with ABB standards.
- Investigate customer needs, provide technical consultation, and recommend service solutions to management and clients.
- Identify and develop effective service applications and market opportunities to optimize cost-effective solutions.
- Build and maintain strong customer relationships, proactively identifying sales opportunities and ensuring client satisfaction.
- Support the sales team with technical expertise and advisory services.
- Ensure clear and accurate communication of technical information to customers, addressing their concerns effectively.
- Manage specialist service projects, including cost supervision, project planning, and milestone tracking.
Qualifications
- Bachelor’s Degree in Electrical Engineering
- Strong communication and presentation skills
- Fluency in English
- Minimum of 5 years of experience (experience in a multinational organization is an advantage)
- Ability to lead discussions and communicate effectively with employees and management
Benefits
- Retirement plan
Note: Employment with ABB requires full compliance with local employment regulations and company processes.
To apply for this job please visit careers.abb.