Head of Acquisition, Priority Banking at Standard Chartered BanK

For over 160 years, Standard Chartered Bank has been making a positive impact on clients, communities, and employees worldwide. We are an international bank committed to growth, innovation, and helping businesses thrive across Asia, Africa, and the Middle East.

We are currently hiring for the position below:

Job Title: Head of Acquisition, Priority Banking

Job ID: 15967
Location: Lagos
Job Type: Regular Employee
Department: Retail Banking
Work Style: Office-based

Job Summary

The Head of Acquisition, Priority Banking is responsible for driving profitable growth through new business acquisition. This role focuses on engaging both new and existing high-value customers, identifying their needs, and offering tailored banking solutions.

Job Purpose

The key responsibility of this role is to onboard New-To-Bank (NTB) Priority and Premium Clients by:

• Acquiring NTB and New-To-Segment (NTS) clients with multiple banking needs (Wealth Management, Overdraft, Mortgage, etc.).
• Engaging clients through various lead sources, including agencies, alliances, and partners.
• Ensuring all applications meet the bank’s required standards before submission.
• Identifying and resolving any errors or anomalies in customer applications.

Key Responsibilities

Strategy:

• Deliver excellent customer service to enhance client experience.
• Offer a range of financial products to meet customers’ banking needs.

Business Development:

• Meet client requirements while ensuring compliance with banking regulations.
• Develop relationships with key stakeholders to drive business growth.

Risk & Compliance:

• Ensure adherence to anti-money laundering regulations by verifying customer identity and maintaining proper documentation.
• Follow the Know Your Customer (KYC) policy to prevent financial crime.
• Maintain a clean desk policy and safeguard client information.

Operational Oversight:

• Monitor branch registers to ensure compliance with bank policies.
• Minimize operational risks and ensure smooth banking operations.
• Supervise cash vault limits and oversee exceptional transaction investigations.
• Generate reports and analysis for management insights.

Risk Management & Compliance

• Stay updated on policies related to money laundering, operational risk, and customer service.
• Ensure compliance with all financial regulations and reporting requirements.
• Read, understand, and follow the Group Code of Conduct.
• Report any suspicious transactions immediately to the appropriate authority.

Governance

• Maintain effective governance, oversight, and risk control measures.
• Understand and comply with regulatory expectations within the banking industry.
• Work collaboratively with local regulators, including the Central Bank of Nigeria (CBN).

Key Stakeholders

Internal:

• Relationship Managers and Branch Managers.
• Credit and Wealth Management teams.
• Group Internal Audit and Business Unit Leaders.
• Corporate & Institutional Banking Team (CIB).

External:

• Clients and regulatory authorities.

Qualifications & Experience

• Education: Bachelor’s or Master’s Degree in a relevant field.
• Experience: 18-20 years in sales or business development within the banking sector.
• Skills:
  • Risk and stakeholder management
  • Effective communication
  • Regulatory knowledge in financial services
  • Strong understanding of KYC and customer engagement