Front Desk Officer at Castville Solutions

Castville Solutions is seeking a professional and customer-oriented Front Desk Officer to join our healthcare team in Yaba, Lagos. This role is ideal for someone who enjoys engaging with people, maintaining organization, and ensuring every visitor or patient feels valued from the moment they arrive. You will play a key role in managing reception activities and supporting administrative operations that keep the facility running smoothly.

Key Responsibilities

• Welcome patients, visitors, and clients with professionalism and warmth

• Answer and direct phone calls, manage inquiries, and connect people to the right departments

• Oversee front desk operations, including appointment scheduling and patient registration

• Maintain and update accurate client or patient records and databases

• Respond to correspondence and emails efficiently

• Keep the reception area organized, clean, and inviting

• Support day-to-day administrative tasks such as documentation, filing, and data entry

• Coordinate office logistics and foster smooth communication between departments

Qualifications

• OND, HND, or bachelor’s degree in a relevant discipline

• 1–3 years experience in a front desk, receptionist, or administrative position; healthcare sector experience is an added advantage

• Strong communication and interpersonal abilities

• Competency in Microsoft Office Suite and standard computer operations

• Excellent organizational skills and keen attention to detail

• Friendly, professional, and customer-focused approach

How to Apply

Prospective candidates should send their CV. Please include your location in the email. Only shortlisted candidates will be contacted.