Front Desk Officer at Elizabeth Maddeux

Elizabeth Maddeux delivers comprehensive human resource solutions that empower teams, build technical and interpersonal skills, and support organizational success. Our goal is to elevate workplace performance through strategic, well-rounded HR support.

Position: Front Desk Officer
Location: Ikeja, Lagos
Job Type: Full-time

About the Role

We are looking for a Front Desk Officer to be the welcoming face of our organization. This individual will serve as the first point of contact for customers and visitors, ensuring a smooth, professional experience while supporting daily administrative operations.

Key Responsibilities

• Greet and assist customers as they arrive, creating a positive first impression.
• Respond to inquiries about products, pricing, promotions, and store policies.
• Direct customers to appropriate departments or team members based on their needs.
• Handle customer complaints with professionalism, escalating complex cases to the Store Manager.
• Maintain a tidy and organized front desk area that reflects the company’s image.
• Manage incoming calls and efficiently route them to the appropriate contacts.
• Maintain a customer database and support loyalty program registrations.
• Schedule appointments for product demos, fittings, and store events.
• Support with transactions, receipts, returns, and exchanges per store guidelines.
• Assist with cash handling, card, and digital payment processing using POS systems.
• Promote discounts, special offers, and loyalty programs to customers.
• Ensure promotional materials at the front desk are up-to-date and well-stocked.
• Conduct inventory checks for front-end items and report shortages.
• Help with product tagging and display setup for front-facing promotions.
• Monitor and control access to the store, logging all visitors and vendors.
• Report any suspicious activity or security issues to the relevant team.
• Support administrative tasks including report preparation and document filing.
• Assist in executing marketing promotions and setting up seasonal displays.
• Coordinate logistics for deliveries and customer pickups.
• Ensure a pleasant store atmosphere—music, scent, and cleanliness.
• Stay informed about new products and upcoming promotions.

Qualifications

• B.Sc, HND, or Bachelor’s degree in Business Administration, Retail Management, Hospitality, or related fields.
• 1–2 years of experience in customer service, front desk operations, or retail roles.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office and POS or retail management software.
• Comfortable with handling transactions and resolving customer issues.
• Strong multitasking, time management, and organizational skills.
• Friendly, professional, and customer-focused mindset.
• Willingness to work flexible hours, including weekends and holidays.
• Knowledge of retail loss prevention policies is an added advantage.

Salary

₦70,000 – ₦80,000 per month

Application Deadline

2nd May, 2025

How to Apply

Send your CV and a cover letter with Front Desk Officer as the subject of your email.