Sundry Foods
Sundry Foods is a top-tier integrated food services company, established in 2003. We operate a growing network of restaurants, bakeries, and catering facilities across major cities in Nigeria. Every day, we proudly serve thousands of individuals and institutions with our signature ready-to-eat meals and exceptional service.
Location: Port Harcourt, Rivers State
Application Deadline: 30th April, 2025
Our team of passionate professionals brings reliable food and service solutions to diverse settings including workplaces, schools, healthcare centers, remote project sites, and more.
We are currently hiring a Helpdesk Officer to join our IT support team.
Job Overview
As a Helpdesk Officer, you will serve as the first point of contact for all IT-related support within the organization. Your role is key in ensuring our systems run smoothly by quickly resolving technical issues and minimizing downtime.
Key Responsibilities
Technical Support
- Handle user queries via phone, email, or chat
- Diagnose and troubleshoot hardware, software, and network issues
Documentation
- Maintain detailed logs of issues, resolutions, and feedback
- Create and update user manuals, guides, and FAQs
User Training
- Provide basic training on new systems and applications
Security and Compliance
- Ensure adherence to IT security policies and protocols
Incident Management
- Track and prioritize support tickets using helpdesk tools
- Escalate unresolved issues to appropriate technical teams
System Maintenance
- Conduct routine system checks and updates
- Assist with software installation and configuration
Requirements
- Degree or Certification in Computer Science, Information Technology, or related field
- At least 3 years of experience in a similar IT support role
- Certifications such as CompTIA A+, ITIL, Cisco, Oracle, or Microsoft are an added advantage
- Microsoft Certifications like MCSA, MCSE, or MCITP Server Administrator are preferred
Tools and Technologies
Experience with the following is a plus:
- Helpdesk Software: ServiceNow, Zendesk, Freshdesk, Jira Service Desk
- Monitoring Tools: Nagios, SolarWinds, PRTG
- Collaboration Platforms: Microsoft Teams, Zoom, Slack
- Remote Support Tools: TeamViewer, AnyDesk, RDP
Note: This position may involve travel. Applicants must be willing and available to travel as part of their job responsibilities.