Senior Service Coordinator at Royal Power and Energy Limited

Royal Power and Energy Limited

With over a decade of experience in the Nigerian power industry, Royal Power and Energy Limited (RPEL) is a total solutions provider. Our expertise enables us to understand the market and deliver world-class products and systems known for reliability, efficiency, and adaptability.

We specialize in:

  • Power generation solutions, including solar grid and gas
  • Power backup solutions
  • Renewable energy solutions
  • Power protection services
  • Power conditioning services
  • Transmission and distribution services

Our mission is to enhance the lives of millions of Nigerians, create a sustainable environment for future generations, and promote eco-friendly solutions.

Job Title: Senior Service Coordinator

Location: Victoria Island, Lagos

Employment Type: Full-time

Responsibilities
  • Enhance customer service procedures, policies, and communication within the service department.
  • Develop job schedules for all regions at least one week in advance, ensuring readiness by each Friday.
  • Collect and dispatch all service-related Job Completion Certificates (JCCs) to the Head Office weekly, ensuring accuracy and completeness for invoicing.
  • Ensure that all equipment covered under Service Level Agreements (SLAs) undergo proper preventive maintenance (PM) scheduling as per contract terms.
  • Oversee daily activities of service coordinators and engineers, ensuring timely task completion and proper ticket closure.
  • Reschedule incomplete tasks appropriately and ensure urgent fault resolution.
  • Monitor and manage all incoming emails to the helpdesk for prompt response and issue resolution based on fault severity.
  • Follow up with coordinators and engineers to ensure timely task execution, especially for priority assignments.
  • Ensure accurate use of service software by coordinators and engineers, escalating recurring issues to management.
  • Review technical recommendations for resolving service tickets.
  • Oversee the dispatch and retrieval of spare parts, batteries, and other service materials.
  • Prepare and present weekly and monthly activity reports to management.
  • Ensure compliance with ISO standards for business processes.
  • Keep service complaints and installations updated in the system daily.
  • Verify job ticket accuracy and timely closure.
  • Handle customer complaints and escalate major issues for resolution.
  • Understand customer needs and maintain high levels of service delivery.
  • Plan and optimize resources to achieve quality and efficiency goals.
Requirements
  • Candidates should have an HND, B.Eng, B.Tech, or Master’s degree.
  • 8 to 13 years of relevant experience.
How to Apply

Interested and qualified candidates should send their CV using the job title as the subject of the email.

Application Deadline: 15th April, 2025.

To apply for this job email your details to hr@rpeltd.com

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