
Royal Power and Energy Limited
With over a decade of experience in the Nigerian power industry, Royal Power and Energy Limited (RPEL) is a total solutions provider. Our expertise enables us to understand the market and deliver world-class products and systems known for reliability, efficiency, and adaptability.
We specialize in:
- Power generation solutions, including solar grid and gas
- Power backup solutions
- Renewable energy solutions
- Power protection services
- Power conditioning services
- Transmission and distribution services
Our mission is to enhance the lives of millions of Nigerians, create a sustainable environment for future generations, and promote eco-friendly solutions.
Job Title: Senior Service Coordinator
Location: Victoria Island, Lagos
Employment Type: Full-time
Responsibilities
- Enhance customer service procedures, policies, and communication within the service department.
- Develop job schedules for all regions at least one week in advance, ensuring readiness by each Friday.
- Collect and dispatch all service-related Job Completion Certificates (JCCs) to the Head Office weekly, ensuring accuracy and completeness for invoicing.
- Ensure that all equipment covered under Service Level Agreements (SLAs) undergo proper preventive maintenance (PM) scheduling as per contract terms.
- Oversee daily activities of service coordinators and engineers, ensuring timely task completion and proper ticket closure.
- Reschedule incomplete tasks appropriately and ensure urgent fault resolution.
- Monitor and manage all incoming emails to the helpdesk for prompt response and issue resolution based on fault severity.
- Follow up with coordinators and engineers to ensure timely task execution, especially for priority assignments.
- Ensure accurate use of service software by coordinators and engineers, escalating recurring issues to management.
- Review technical recommendations for resolving service tickets.
- Oversee the dispatch and retrieval of spare parts, batteries, and other service materials.
- Prepare and present weekly and monthly activity reports to management.
- Ensure compliance with ISO standards for business processes.
- Keep service complaints and installations updated in the system daily.
- Verify job ticket accuracy and timely closure.
- Handle customer complaints and escalate major issues for resolution.
- Understand customer needs and maintain high levels of service delivery.
- Plan and optimize resources to achieve quality and efficiency goals.
Requirements
- Candidates should have an HND, B.Eng, B.Tech, or Master’s degree.
- 8 to 13 years of relevant experience.
How to Apply
Interested and qualified candidates should send their CV using the job title as the subject of the email.
Application Deadline: 15th April, 2025.
To apply for this job email your details to hr@rpeltd.com