Senior Service Coordinator at Royal Power and Energy Limited

With over a decade of experience in the Nigerian power industry, Royal Power and Energy Limited (RPEL) is a total solutions provider. Our expertise enables us to understand the market and deliver world-class products and systems known for reliability, efficiency, and adaptability.

We specialize in:

• Power generation solutions, including solar grid and gas
• Power backup solutions
• Renewable energy solutions
• Power protection services
• Power conditioning services
• Transmission and distribution services

Our mission is to enhance the lives of millions of Nigerians, create a sustainable environment for future generations, and promote eco-friendly solutions.

Job Title: Senior Service Coordinator

Location: Victoria Island, Lagos

Employment Type: Full-time

Responsibilities

• Enhance customer service procedures, policies, and communication within the service department.
• Develop job schedules for all regions at least one week in advance, ensuring readiness by each Friday.
• Collect and dispatch all service-related Job Completion Certificates (JCCs) to the Head Office weekly, ensuring accuracy and completeness for invoicing.
• Ensure that all equipment covered under Service Level Agreements (SLAs) undergo proper preventive maintenance (PM) scheduling as per contract terms.
• Oversee daily activities of service coordinators and engineers, ensuring timely task completion and proper ticket closure.
• Reschedule incomplete tasks appropriately and ensure urgent fault resolution.
• Monitor and manage all incoming emails to the helpdesk for prompt response and issue resolution based on fault severity.
• Follow up with coordinators and engineers to ensure timely task execution, especially for priority assignments.
• Ensure accurate use of service software by coordinators and engineers, escalating recurring issues to management.
• Review technical recommendations for resolving service tickets.
• Oversee the dispatch and retrieval of spare parts, batteries, and other service materials.
• Prepare and present weekly and monthly activity reports to management.
• Ensure compliance with ISO standards for business processes.
• Keep service complaints and installations updated in the system daily.
• Verify job ticket accuracy and timely closure.
• Handle customer complaints and escalate major issues for resolution.
• Understand customer needs and maintain high levels of service delivery.
• Plan and optimize resources to achieve quality and efficiency goals.

Requirements

• Candidates should have an HND, B.Eng, B.Tech, or Master’s degree.
• 8 to 13 years of relevant experience.

How to Apply

Interested and qualified candidates should send their CV using the job title as the subject of the email.

Application Deadline: 15th April, 2025.