Stanbic IBTC Bank
Stanbic IBTC Bank is a prominent player in the African banking industry, with a 150-year legacy in South Africa and operations spanning 16 countries across the continent. Our commitment to technical innovation ensures that we deliver exceptional client service and cutting-edge financial solutions. We are driven by a vibrant, flexible working culture and the best people in the industry. We are now looking to strengthen our team with resourceful individuals who share our vision for success.
Position Overview: Specialist, Onboarding
We are seeking a Specialist, Onboarding to join our dynamic team. In this role, you will be responsible for designing, testing, and implementing strategies that ensure new customers are successfully onboarded and engaged. You will focus on driving activation, retention, digital adoption, and usage, while also ensuring that all new-to-bank customers are onboarded from day one and are active on digital channels.
Location: Ilupeju Industrial Avenue, Lagos
Job Type: Full-time
Business Segment: Personal & Private Banking
Job Ref ID: 80440312A-0001
Key Responsibilities
- Design and deploy tactics to effectively onboard and engage customers across the Affluent, Main Market, and Youth segments.
- Drive increased value for customers through activities such as activation, retention, adoption, usage of digital channels, and re-engagement of services.
- Ensure all new-to-bank customers are properly onboarded, carded, and have their product information verified when necessary.
- Respond to changing market conditions with innovative strategies to continuously improve customer engagement.
Qualifications and Experience
- Degree: A First Degree is required.
- Experience: At least 1 year of experience in retail or private banking.
- Familiarity with the bank’s products, operational processes, and policies is preferred.
Behavioral Competencies
- Challenging Ideas
- Convincing People
- Developing Expertise
- Developing Strategies
- Directing People
Technical Competencies
- Conducting Research
- Data Analysis
- Developing Marketing Insights
- Financial Acumen
- Segmentation
Application Deadline: Not Specified.
To apply for this job please visit www.standardbank.com.