Alpha Global
Alpha Global is a fast-growing international recruitment agency, committed to helping individuals achieve their dreams of studying and working abroad—especially in EU countries. With our headquarters in Rotterdam, the Netherlands, we offer full support for international academic and career placements.
Location: Remote (Ideal for candidates in GMT / CET time zones)
Job Type: Part-Time | Freelance | Contract
Application Deadline: 30th April, 2025
About the Role
We’re currently looking for a Virtual Assistant / Customer Service Representative with a clear American accent to support one of our Netherlands-based clients. This part-time, remote role is a great opportunity for professionals who excel in structured, deadline-oriented work environments.
You’ll be expected to work 3–4 full days (8 hours each) every 2–3 weeks, totaling around 30 hours monthly.
Key Responsibilities
- Respond to customer inquiries via email and chat with professionalism and empathy
- Manage calendars, schedule meetings, and send timely reminders
- Keep digital records updated and maintain client databases
- Create simple reports using Excel or Google Sheets
- Follow up on queries and escalate where necessary
- Coordinate with internal teams to ensure smooth service delivery
Requirements
- Relevant qualifications with 1–3 years experience as a Virtual Assistant or in customer service
- Strong verbal and written communication skills in English
- Proven ability to stay organized and manage time effectively
- Hands-on experience with tools like Google Workspace, Zoom, Slack, Trello, and CRM platforms
- Self-driven and reliable, with a strong sense of responsibility
- Available during CET working hours with a dependable internet connection
What We Offer
- Flexible remote work environment
- Potential for long-term collaboration
- Be part of a supportive and values-driven Dutch company
Pay Structure
- Competitive hourly rate
- Freelance / Contract basis
How to Apply
If you’re interested and meet the requirements, please send your CV using Virtual Assistant / Customer Service Representative as the subject line.
Note: Only candidates with a clear American accent will be considered.
To apply for this job email your details to apply@alpha-global.org