Visa Incorporated – Client Success Manager

Visa Incorporated is a global leader in electronic payments, connecting consumers, businesses, financial institutions, and governments in over 200 countries and territories. As one of the most recognized financial services brands, Visa facilitates secure and seamless transactions, making payments easier for millions worldwide.

We provide a range of branded payment solutions that help financial institutions offer credit, debit, prepaid, and cash access programs. Our platforms ensure secure, convenient, and reliable payment solutions for businesses, merchants, and consumers across the globe.

We are currently hiring for the position below:

Job Title: Client Success Manager

Location: Lagos

Employment Type: Full-time

Job Description

• Provide expert consultation on Visa’s Client Management Services (CMS), ensuring clients receive valuable insights and support tailored to their market and product needs.
• Build and maintain strong relationships with internal account teams to align business strategies and optimize client success.
• Develop and manage Client Success Plans that define operational goals, key performance metrics, and project outcomes.
• Support the implementation of new Visa products, coordinating with key client and Visa teams to drive adoption and maximize value.
• Collaborate with cross-functional Visa teams to provide expert consultation and optimize client performance.
• Keep clients informed about Visa rules, industry mandates, business enhancements, and upcoming product changes.
• Conduct operational reviews with clients and internal stakeholders to assess progress and ensure alignment with business objectives.
• Act as a point of escalation for critical client issues, managing crises and significant product concerns effectively.
• This is a hybrid position, with office attendance requirements to be confirmed by the hiring manager.

Basic Qualifications

• At least 8 years of experience in a client-facing role within financial services, payment processing, software, or business consulting.

Preferred Qualifications

• Experience engaging with senior-level stakeholders.
• Certifications in Client and Customer Success, Project Management, or relevant fields.
• Strong technical knowledge of VisaNet Core & Config processing, system integration, and money movement solutions.
• Ability to translate complex technical concepts into clear business language.
• Experience in program management, client relationship management, and influencing decision-making.
• Strong analytical skills with a data-driven approach to problem-solving.
• Deep understanding of the payments industry, market trends, and competitive landscape.

Equal Employment Opportunity

Visa is committed to diversity and inclusion. We provide equal employment opportunities to all applicants, regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. We also consider applicants with criminal histories in compliance with applicable local laws.