10 Reason why is my mtn data bonus not working

If you’re finding yourself in a bit of a pickle, wondering why your MTN data bonus isn’t doing its thing, don’t stress! We’re here to help you troubleshoot and get that bonus working like a charm. There could be a few reasons for this hiccup, but fear not; we’ll provide some steps together to ensure you’re back to enjoying that bonus data in no time.

1. Check Your Balance:

  • Your data bonus might be giving you the silent treatment if your main balance is low or running on empty. Make sure you’ve got a positive balance to kick things off.

2. Confirm Eligibility:

  • It’s like getting an exclusive invite to a party – check if you meet the eligibility criteria for the data bonus. Some plans or promotions have specific conditions for bonus activation, so let’s make sure you’re on the guest list.

3. Restart Your Phone:

  • It may sound a bit cliché, but a quick restart can do wonders! Turning your phone off and then back on helps refresh your network connection. Sometimes, that’s all it takes to shake off any minor glitches and get things back in order.

4. Text Activation Codes:

  • Activation codes – MTN often provides specific codes for activating data bonuses. Ensure that you’ve sent the correct activation code via SMS to the designated number. These codes usually come in the form of a secret handshake to unlock your bonus.

5. Review Terms and Conditions:

  • Let’s take a minute to read the fine print. Every bonus offer comes with its own set of terms and conditions. Make sure you’re following any specific steps mentioned for activation. It’s like following a recipe – the best results come from following each step carefully.

6. Check Bonus Expiry:

  • Bonus data sometimes has an expiration date, just like milk in the fridge. Confirm if there’s a validity period for your bonus, and ensure you’re using it within that timeframe. We don’t want that bonus data to go to waste!

7. Contact Customer Support:

  • If you’ve tried everything and your data bonus is still playing hard to get, it’s time to call in the cavalry – MTN customer care center. They’re the experts, and they’re there to help you out. You can give their helpline a ring or, if you prefer, visit an MTN service center for some hands-on assistance.

8. Evaluate Data Usage Patterns:

  • Reflect on your data usage patterns. Certain bonuses might have specific usage criteria or time restrictions. Check if your usage aligns with any stipulations attached to the bonus offer.

9. Optimize Network Settings:

  • Check your phone’s network settings to ensure they align with MTN’s requirements. Sometimes, a minor adjustment in network settings can resolve connectivity issues and enhance your overall data experience.

10. Consider Plan Compatibility:

  • Verify that your current MTN plan is compatible with the data bonus offer. Sometimes, specific bonuses are tailored to certain plans. Confirming compatibility ensures a seamless integration of the bonus into your plan.


How do I get my MTN bonus on every recharge?

Awuf4U is a special offer designed to reward every MTN customers by providing a 500% airtime bonus on every recharge of N100 and above, or 350% bonus on recharges between N1 and N99. You can enjoy these bonuses by using a special code, *888*PIN#, or through the VTU option.

How do I redeem MTN data on my new phone?

To enjoy your bonus offer on your new 4G or 3G device, follow these simple steps:

  1. Insert your registered MTN SIM card into the device.
  2. Wait for an SMS confirming the bonus offer eligible for your device.
  3. Activate any of the MTN Data bundles to start enjoying the benefits.

How do I check my MTN bonus data?

You can easily view your bonus data balance using the following methods:

  1. SMS: Send the number 2 to 312.
  2. USSD: Dial *312*4#.
  3. myMTN App: Access your bonus data balance through the myMTN mobile application.
  4. myMTN Web: Visit the myMTN website to check your bonus data balance.
  5. MTN Bot (Zigi): Utilize the MTN Bot, known as Zigi, to inquire about your bonus data balance.

What is the code for MTN bonus data recharge?

Easy! Dial *671# on your phone and choose Awuf4U from the menu. Once your recharge is complete, you’ll receive the full amount of your recharge and airtime bonus in your Awuf4U account, along with extra data bonuses in your Awuf4U data account.

Can I convert data to airtime?

Mobile Network Provider Services: Confirm if your mobile network provider offers data conversion services. Some providers let you turn your leftover data into airtime or mobile credits. You can typically do this using their app, website, or by reaching out to customer support.

How do I convert bonus data to normal data?

Learn how to convert your MTN data bonus to usable data effortlessly with these simple steps:

  1. Dial MTN service number 136 and follow the automated instructions.
  2. Alternatively, use the USSD code *136# and follow the prompts on your phone.
  3. Reach out to a customer care representative by dialing 180, the MTN Customer Care number.
  4. For personalized assistance, visit the nearest MTN Service Centre in Nigeria.

Is it possible to convert MTN data to airtime?

To convert your data to airtime using your MTN SIM card, simply dial *131*4#. Then, follow these easy steps: Select the ‘Convert Data’ option from the menu. Next, choose the amount of data you wish to convert to airtime (options may vary).

When can I use my MTN bonus data?

To verify your MTN data bonus balance, just dial *559*65#. Using this USSD code, you can easily keep an eye on the remaining amount of bonus data you have. Monitoring your bonus balance is crucial because MTN data bonuses are only usable from 1 am to 7 am. Stay informed about your bonus data to make the most of your MTN services.

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