Jewels Leading Lights – School Customer Service Officer Vacancy

Jewels Leading Lights is a faith-based educational institution located in Abuja, Nigeria, with campuses in Gwarimpa and Life Camp. Our mission is to provide quality education integrated with biblical principles, fostering spiritual growth and discipleship among students.

Position Available:
Job Title: School Customer Service Officer
Location: Life Camp, Abuja (FCT)
Employment Type: Full-time

Key Responsibilities:
Front Desk & Reception Duties:

• Welcome and assist parents, students, and visitors in a warm and professional manner.
• Manage phone calls, emails, and face-to-face inquiries, providing accurate and timely responses.
• Direct visitors to the appropriate departments or individuals efficiently.

Communication & Parent Relations:

• Address inquiries regarding admissions, school policies, and upcoming events.
• Act as a liaison between parents, teachers, and the school administration to ensure effective communication.
• Manage complaints or concerns professionally and escalate them when needed.

Administrative Support:

• Maintain and update student records in the school’s database.
• Assist with planning and coordinating school events, parent-teacher meetings, and open days.
• Oversee incoming and outgoing mail and courier services.

Admissions & Enrollment Support:

• Provide clear information on the school’s admission process to prospective families.
• Guide new parents and students through the enrollment and orientation process.
• Maintain accurate records of inquiries and follow up on potential enrollments.

Customer Service Excellence:

• Create a welcoming and positive environment for all visitors and members of the school community.
• Handle complaints with professionalism and take necessary steps to resolve them effectively.
• Uphold the school’s values by delivering exceptional service standards.

Key Qualifications & Skills:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Previous experience in customer service or administrative roles, preferably in an educational setting.
• Strong verbal and written communication skills in English.
• Excellent interpersonal skills with a focus on customer satisfaction.
• Strong organizational skills with the ability to multitask and manage priorities in a busy environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with school management systems.
• High levels of professionalism, patience, and cultural sensitivity.

Application Deadline:
Not Specified.

How to Apply:
Qualified and interested candidates should send their CV and cover letter to [email protected] with the Job Title as the email subject.