Banks

Union Bank Customer Care line in Nigeria.

Union bank customer care line

At Union Bank, the commitment to superior service is exemplified through their efficient customer care channels. Over the years, Nigerian banks have evolved, and Union Bank has embraced advancements to ensure a smooth customer experience. Contacting Union Bank has never been easier, with multiple avenues designed for your convenience.

Contact Options:

1. Union Bank Customer Care Number:

  • You can reach out to Union bank through their dedicated phone lines. Call +234-1-2716816 or 07007007000 (UnionCare) for prompt assistance. The phone option remains a popular choice for its accessibility.

2. Union Bank Customer Care Live Chat:

  • Experience real-time support through their live chat feature. Connect them online when you visit their website. The live chat ensures quick responses and personalized assistance.

3. Social Media Engagement:

  • Stay connected with Union Bank on social media platforms. Follow them on Twitter (@UNIONBANK_NG) and Facebook (@Unionbankng) for updates and direct messaging. Engage with them through their WhatsApp line at 09070070001 or use their Whistle Blower Hotline at 0800TIPOFFS (0800 847 6337).

Additional Contact Information:

1. Email:

  • You can also contact Union bank customer service via an email at [email protected] for detailed inquiries or feedback.

2. Physical Addresses:

  • Visit their customer representative in person at their Head Office: Stallion Plaza, 36 Marina, P.M.B 2027 Lagos, Nigeria.

Making Complaints:

1. Channels for Complaints:

  • Lodge your complaints through any contact channel – email, WhatsApp, phone, or social media. Alternatively, visit any of their nearest branches.

2. Required Information for Complaints:

  • To facilitate a swift resolution, provide your full name, account number, details of the product or service related to the complaint, a description of the issue, and relevant documents if applicable.
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3. Complaint on Behalf of Others:

  • If lodging a complaint on someone else’s behalf, written authorization from the customer or estate trustees is necessary.

4. Resolution Process:

  • Union bank conduct thorough investigations and provide feedback on the actions taken to resolve the issues raised.

5. Appeals Process:

  • If dissatisfied with the resolution, you can appeal in writing within 30 days to their Head of Customer Experience. Further appeal options include the Consumer Protection Department of the Central Bank of Nigeria or the Consumer Protection Council.

FAQs

How can I contact Union Bank customer care in Nigeria?

If you find yourself in need of assistance or have inquiries regarding Union Bank services in Nigeria, reaching out to their customer care is a straightforward process. Here’s a comprehensive yet simple guide on how you can contact Union Bank customer care in Nigeria.

1. Phone Contact:

  • Dial the Customer Care Hotline: For immediate assistance, you can dial Union Bank’s customer care hotline. Simply call +234 700 6677 7226 from your registered phone number to connect with a customer service representative.
  • International Contact: If you are reaching out from abroad, you can contact Union Bank on +234 1 271 6816.

2. Social Media Channels:

  • Union Bank maintains an active presence on social media platforms. You can send a direct message or post your queries on platforms such as Twitter (@UNIONBANK_NG) or Facebook (UnionBankNG) for prompt responses.

3. Email Communication:

  • Another avenue for reaching Union Bank customer care is through email. You can send your inquiries or concerns to [email protected]. Ensure that you provide accurate details for a swift response.

4. Live Chat on the Website:

  • Union Bank’s official website features a live chat option. Visit the website at www.unionbankng.com and look for the chat icon. Click on it to engage in a live chat with a customer service representative.

5. Visit a Branch:

  • For a face-to-face interaction, you can visit any Union Bank branch closest to you. The bank’s staff at the branch will be more than willing to assist you with your queries or concerns.

6. Interactive Voice Response (IVR) System:

  • Union Bank’s Interactive Voice Response system is designed to provide automated assistance. When you call the customer care hotline, follow the prompts to navigate through the system and get the information you need.

Important Tips:

  • Always have your account details or relevant information on hand before contacting customer care for a more efficient process.
  • When sending emails, clearly state your concern in the subject line for a quicker response.
  • If using social media, ensure that your messages include necessary details such as your account number or specific inquiry to facilitate a faster resolution.

What is the code to call Union Bank?

If you wish to contact Union Bank, you can do so by dialing their customer service number. The specific code for calling Union Bank may vary based on your location and the phone service provider you are using. Typically, you can reach Union Bank’s customer service by dialing the general helpline number provided by the bank.

Here are the general steps to call Union Bank:

  1. Unlock your phone and open the calling app.
  2. Dial the Union Bank customer service number *826#
  3. Press the call button to initiate the call.

It’s essential to check your region and the latest contact information on the official Union Bank website, as phone numbers and codes may be subject to change.

How do I make a complaint to Union Bank?

Step 1: Choose Your Preferred Channel

Union Bank provides multiple channels for submitting complaints, allowing you to choose the method most convenient for you. Options include:

  • Customer Care Hotline:
  • Dial the customer care hotline and speak directly to a representative who will assist you in logging your complaint.
  • Email:
  • Draft a concise email outlining your concern and send it to the designated customer support email address.
  • In-Person Visit:
  • Visit your nearest Union Bank branch and speak to a customer service representative in person.

Step 2: Clearly State Your Concern

When making a complaint, it’s crucial to be clear and specific about the issue you are facing. Provide details such as:

  • Account Information:
  • Include your account details to ensure that the bank can accurately identify and address your concern.
  • Nature of Complaint:
  • Clearly articulate the nature of your complaint. Whether it’s a transaction issue, service problem, or any other matter, be specific.
  • Chronology of Events:
  • If applicable, provide a timeline of events leading up to the complaint. This helps the bank understand the context and address the issue effectively.

Step 3: Be Concise and Professional

While detailing your complaint, maintain a professional and concise tone. Avoid unnecessary details that may complicate the understanding of your concern. Clearly state what went wrong and how you would like the bank to resolve the issue.

Step 4: Request a Reference Number

After submitting your complaint, request a reference number or case ID. This reference number serves as a tracking tool for your concern. It allows you to follow up on the status of your complaint and ensures accountability from the bank’s end.

Step 5: Follow Up if Needed

If you don’t receive a response within the stipulated timeframe or if you have additional information to provide, feel free to follow up. Use the reference number provided to streamline the follow-up process.

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