How to

How to reverse eWallet FNB: 3 Possible Method

The FNB eWallet service is a convenient way for South Africans to send and receive money instantly. This service allows all users to transfer funds from their bank accounts balance to registered phone numbers around the country. However, It is normal to panic when you send money to the wrong number or account. Fortunately, the reverse eWallet service by FNB can help you recover your cash, depending on the circumstances.

This guidelines provide the step-by-step on How to reverse eWallet payment and provide tips to avoid making errors in the future.

What is FNB eWallet?

FNB eWallet is a service provided by First National Bank (FNB) that enables individuals to send money instantly to any phone number across South Africa. The recipient can then withdraw the cash from any FNB ATM or selected retail outlets without needing a bank card.

Features of FNB eWallet

  • Instant transfers: Money is sent and received instantly.
  • Accessible: Recipients can withdraw cash from any FNB ATM.
  • Convenient: Works on multiple platforms, including mobile banking, ATMs, the FNB app, and online banking.

How to Reverse an FNB eWallet Payment

If you accidentally send money to the wrong person using FNB eWallet, you can reverse the transaction. Below are the methods you can use to initiate a reversal.

Using the FNB Customer Care service

Most people feel high levels of stress the second they discover they have made an erroneous transaction. If you are in similar shoes, breathe in and out. Next, call the FNB customer care desk and request a reversal. The contact details to use are listed below:

How to reverse ewallet on fnb cellphone banking
  • Complaints resolution telephone number: 087 575 9405 (Note there may be a charge when requesting a reversal)
  • Complaints resolution email address: [email protected]
  • Customer care service: 087 575 0362/ 087 575 0000

Note: You will receive a faster response when you make a call instead of sending an email.

Using the FNB eWallet Reversal USSD Code

You can request a reversal using a USSD code. The steps to follow to accomplish this are listed below:

  1. Dial *120*321# on your mobile phone.
  2. Select option 4, i.e., Send Money.
  3. Next, choose alternative 5, i.e., eWallet Reversal.
  4. Select the transaction that you want to reverse and follow the prompts to complete the process.

How to reverse eWallet on FNB App

If you wish to learn how to reverse eWallet on the FNB app, follow the steps below. The process is straightforward:

  1. Log into your FNB app.
  2. Select your debit order account.
  3. Click My Debit Orders and check the list of your debit orders the system will display.
  4. Select the reason for disputing the debit order.
  5. Click Reverse or Stop.
  6. Select Confirm to accept the terms and conditions.

How Long Does it Take to Reverse an eWallet Payment?

The duration FNB takes to reverse the money depends on the circumstances under which the transaction has been made. Here are the typical timeframes:

  • If you send money to the wrong recipient and call FNB’s customer care centre: The reversal will take up to four business days to reflect on your end.
  • If the recipient’s number is inactive: The money is usually returned to the sender within 15 business days.
  • If you receive money you were not anticipating from an unknown sender: Do not withdraw it. The FNB reverse payment system will automatically revert to the sender after the PIN expires.

Timeframes for Reversal

CircumstanceTimeframe for Reversal
Wrong recipient, customer care contactedUp to 4 business days
Recipient’s number inactiveWithin 15 business days
Unanticipated money from unknown senderAutomatically after PIN expiry

Cost of Reversing eWallet Transactions

You’ll be charged a fee of R50 to get back the money you sent to the wrong number. It is important to note that FNB does not guarantee a successful reversal in every case because situations differ. Therefore, always double-check the bank account or mobile number and the amount before hitting the send button to avoid wrong transactions.

How to Send Money Properly to Avoid Reversals

FNB’s eWallet service is convenient because it works on multiple platforms, i.e., mobile banking, ATM, mobile app, and online banking. Follow the steps below to make successful transactions regardless of the platform you are using:

  1. Select Send Money: Choose eWallet on your chosen platform.
  2. Insert Recipient Details: Enter the mobile phone or bank account number of the person you wish to transfer to.
  3. Double-Check Details: Ensure the recipient’s mobile phone or bank account number is correct to prevent wrong transactions.
  4. Enter Amount: Input the amount you wish to send.
  5. PIN: You will be asked for a PIN.
  6. Confirm and Submit: Confirm and submit the transaction. You will receive an instant message after the money has been deposited into the recipient’s account or mobile number.

How to Send Money on eWallet

Select Send MoneyChoose eWallet on your chosen platform.
Insert Recipient DetailsEnter the recipient’s mobile phone or bank account number.
Double-Check DetailsEnsure the recipient’s details are correct.
Enter AmountInput the amount you wish to send.
Enter PINYou will be asked for a PIN.
Confirm and SubmitConfirm and submit the transaction.

Additional Information

Retrieving Money from eWallet

If you have money in your eWallet, you can withdraw it at an ATM. You can also use it to purchase airtime, data bundles, electricity tokens, or pay for goods and services.

Automatic Reversal

If the recipient fails to withdraw the cash in the given period, the money is reversed to the sender’s account. The validity periods for different banks are as follows:

  • FNB: The eWallet PIN you receive is valid for four hours only. Upon expiration, the recipient can make another FNB eWallet PIN request by dialing 130277#.
  • Nedbank: Valid for seven days.
  • Absa and Standard Bank: Valid for 30 days.

Validity Periods for eWallet PIN

BankValidity Period for eWallet PIN
FNB4 hours
Nedbank7 days
Absa30 days
Standard Bank30 days


What should I do if I experience FNB eWallet problems?

If you experience any challenges with your eWallet, you should contact the bank via the customer care numbers given earlier.

How long does money stay in an FNB eWallet?

Money received from another person stays 15 business days in an inactive eWallet before being automatically reversed to the sender.

Can eWallet automatically be reversed?

Yes, the bank automatically returns money sent to an inactive eWallet after 15 business days.

How do you reverse a payment on FNB?

You can reverse FNB eWallet payments by calling the customer care desk, using the FNB app, or using the reversal USSD code.

Can you transfer money from eWallet to your account?

Yes, funds can be withdrawn from an eWallet account to your verified bank account. To add a bank account to your eWallet, log in to your eWallet and click My Account. Next, go to Bank Accounts and follow the prompts to complete the process.

NOTE: Always double-check the recipient’s details before sending money to avoid the need for reversals.

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