Key Change Tokens (KCTs): How to upgrade prepaid meter
It is high time for everyone using a electricity prepaid meter to learn how to upgrade prepaid meter. In accordance with the Nigerian Electric Regulatory Commission (NERC), has mandeted that all Electricity Distribution Companies (DisCos) must provide customers with two 20-digit Key Change Tokens (KCTs) for meter updates kick off from November 1, 2023.
This is necessary due to the software on prepaid meters in Nigeria expiring by November 24, 2024. Ikeja Electric, serving Lagos residents, has set up a streamlined website for this purpose, to help users upgrade their meters after linkage their National Identification Number (NIN) with their meter.
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Methods to Obtain KCTs
Below are three ways to obtain your key Change Tokens (KCTs) to upgrade your prepaid meter base on your preferred method of energy purchase:
Option 1: Online Banking, Mobile Banking, or Third-Party Websites
- Step 1: Visit the Ikeja Electric token retrieval website.
- Step 2: Enter your meter number to receive the two 20-digit tokens.
- Step 3: Input KCT-1 on your prepaid meter and press “Enter,” then input KCT-2 and press “Enter” again.
- Step 4: Purchase and load your recharge token through your preferred channel as usual.
Option 2: Ikeja Electric Payment Website
- Step 1: Link your NIN with your meter number.
- Step 2: On your next purchase, you will receive the recharge token along with two sets of tokens (KCT-1 and KCT-2) for software update.
- Step 3: Input the tokens on your prepaid meter as instructed in Option 1.
Option 3: USSD Code
- Step 1: Dial *7024# on your mobile phone.
- Step 2: Select option 2 for Token Retrieval.
- Step 3: Enter your meter number. The KCTs will be sent via SMS.
- Note: This service costs ₦20.
Importance of Upgrading Prepaid Meters
Upgrading your prepaid meter is not only essential for maintaining functionality but also accuracy in measuring electricity consumption. An upgraded meter enhances energy efficiency and incorporates new features. Failing to upgrade can lead to any of the following challenges:
- Inaccurate electricity consumption measurement and billing.
- Inability to access advanced meter features.
- Difficulty in loading recharge tokens.
- Potential safety risks due to outdated meter software.
Necessary Documents for Upgrading Prepaid Meters
To upgrade your prepaid meter, you will need the following information:
- A valid NIN.
- An active phone number.
- A functional email address.
- Key Change Tokens (KCT-1 and KCT-2).
ikeja electric prepaid meter upgrade: Step-by-Step
Step 1: NIN-Prepaid Meter Linkage (Summary)
Linking your NIN to your meter is the first and crucial step. The steps to link your NIN have been explained above. However, for proper understanding, Follow these steps:
- Visit Ikeja Electric’s NIN-meter linkage portal.
- Click on the “Link your NIN and Meter” tab.
- Enter your phone number, NIN, and email address.
- Confirm your NIN details and proceed.
- Enter your meter number and the code sent to your email, then submit.
Note: Only one NIN can be linked to a meter, but property owners with multiple meters can use their NIN for each meter.
Step 2: How to upgrade prepaid meter online
After linking your NIN, proceed with the following steps:
- Retrieve KCTs: Follow one of the methods outlined above to get your Key Change Tokens.
- Enter Tokens:
- Enter the first 20-digit token (KCT-1) to clear old meter settings.
- Enter the second 20-digit token (KCT-2) to upgrade your meter.
- Enter the third 20-digit token (your recharge token) to add purchased energy.
Prepaid Meter Upgrade Code
The code for upgrading prepaid meters is *7024#. Note that this code may vary across different DisCos. There is a ₦20 fee for using this service.
Deadline for Upgrading Prepaid Meters
The final date for upgrading prepaid meters is November 24, 2024. The current software, known as TID Rollover, will expire by then. Ensure your meter is upgraded before the deadline to avoid limited functionality.
Contact Information for Support
If you encounter issues or have complaints, Ikeja Electric provides responsive customer care services. For assistance:
- Call: 01-7000250, 01-2272940
- Email: [email protected]
- Twitter: Ikeja Electric
Upgrading your prepaid meter is crucial for accurate billing and enhanced functionality. Make sure to link your NIN and obtain your KCTs in time to ensure a smooth transition.
